About broadband speeds
We can provide the fastest speed available for your plan. However, there are multiple reasons why your connection speed may be less than the maximum or may vary. You can check how fast your connection is with this broadband speed test.
Account Details | How to find your customer/account number
This article explains where you can find your One NZ account number.
Wireless Broadband | Installation and setup overview
This article covers installations for 4G Wireless Broadband connections:
What causes high broadband data use at home?
This article details some of the most common Internet activities that can generate high data use. This is meant as a guide and does not go into specifics.
Wireless Broadband home phone | Add Call Divert
You should know
Mobile | How to change your phone number
To change your existing mobile phone number to a new one, you'll need to contact us.
Wireless Broadband | About your service
This article covers both Rural Broadband and Home Wireless Broadband services - your modem, connecting to Wi-Fi and phone service.
Move home with Home Phone Wireless
Staying in same local calling area?
4G Wireless Broadband | Can I connect multiple phones?
Yes, our technicians can install up to 3 phones in your house connecting to the wireless modem. Alternatively, you could plug these phones into a wireless phone base unit or modify your house wiring, additional charges will apply as this is not included in the standard install.
Can I view my mobile and broadband together in My One NZ?
Yes, you can view mobile and broadband accounts together in My One NZ via the mobile app.