About our Always Connected broadband promise
This article provides answers for the most common questions about our Always Connected broadband promise.
What causes high broadband data use at home?
This article details some of the most common Internet activities that can generate high data use. This is meant as a guide and does not go into specifics.
Direct Debit | Payment didn't go through
This article explains why a payment made through Direct Debit may not have been processed.
Service or technician assistance
Your broadband service connects to the internal wiring within your premise.
Why does rebooting my modem usually fix my broadband problem?
Information on how rebooting a modem can fix connection issues
Broadband: How do I perform a path ping?
This article contains steps to perform a path ping on your computer
Voice Calling Over Broadband | Fix your home phone
This page explains things you can check to fix your Fibre, HFC or VDSL VoIP connection.
Broadband | Fix Frequent ADSL/VDSL broadband disconnections
This article provides details on what causes frequent disconnections and how to potentially resolve them
Isolation Test | Troubleshoot your broadband or home phone
This article explains what an Isolation Test is, and how you can perform this test to troubleshoot a broadband or home phone service.
Broadband | Modem replacement
This article contains details about whats covered if you a replacement modem.