Troubleshooting

Wireless Broadband | Fix No Internet Issues

This article provides steps to help you troubleshoot issues when your Wireless Broadband modem can't connect to the internet via our 4G mobile network.

Prepay | Troubleshooting Top up issues

This article will let you know some common Prepay top up issues and what you can do.

Mobile Voicemail | Resolve Issues

This article covers the most common mobile voicemail issues and solutions.

Mobile | Fix mobile data issues

This page explains how you can troubleshoot no internet connection problems on your Mobile Phone.

Mobile | Fix problems with making and receiving calls

This page explains how you can troubleshoot making or receiving calls from your mobile phone.

Payments | Missing payments from your bill

This article explains what you can do if a payment you have made has not been applied to your account.

Broadband | How to fix your internet connection

This article provides steps to help you troubleshoot Fixed-line internet connection issues.

Broadband | Fix Wi-Fi

This article provides steps to help you troubleshoot your home Wi-Fi connection between your device and your modem/router.

Wireless Broadband | Fix your home phone

This article provides steps to help troubleshoot issues you are experiencing with your home phone on Wireless Broadband.