Deal with unwanted or abusive calls, TXTs or PXTs
This article contains details on what to do if you are receiving unwanted or abusive communications.
Bring your Mobile number or Home Phone number to One NZ
Learn how to transfer your mobile number or your home phone number with another provider - across to One NZ.
Mobile | Fix mobile data issues
This page explains how you can troubleshoot no internet connection problems on your Mobile Phone.
Mobile | Fix problems with making and receiving calls
This page explains how you can troubleshoot making or receiving calls from your mobile phone.
Are emails from no-reply@one.nz safe to open?
Yes - this email is from us, providing you with information about products, services and/or offers.
About sending PXTs (MMS messages)
A PXT message is multimedia or picture messaging - also known as MMS. Instead of a few words, you can send pictures, animations, sounds, videos and loads of text, from your mobile.
Mobile | 'Emergency Calls Only' or 'No Service' message on my mobile
This article contains steps to try and resolve the 'No Service' or 'Emergency Calls Only' message issue that you may see on your handset.
My One NZ App | Download and Register
Want to register for My One NZ? Just follow the steps below and you should be up and running in just a few minutes.
Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Mobile | New SIM card
This article explains how to get a new SIM card for your Mobile Phone.