Account Details | Forgotten Security PIN
This article explains what to do if you have forgotten your PIN for your account.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
CallMe | Request a call back
This article explains how to use CallMe.Before you beginCallMe is a service we provide where you can request a call back from other people on our network for free.
Where's my nearest One NZ store?
Here's where to find your nearest One NZ store - just enter your location.(And wherever you are, the nearest one right now is our Online Store.)
Prepay | Troubleshooting Top up issues
This article will let you know some common Prepay top up issues and what you can do.
About 'not enough credit' TXT notifications
Details about what can cause 'not enough credit' TXT notifications, we you haven't tried to send a TXT.
Prepay | About Prepay Add-Ons
This article provides details about how to get or cancel Prepay Add-Ons.
Caller ID | Block Caller ID for Mobile and Wireless Broadband phones
This article explains how you can prevent your name or number being shown when you call another mobile. Some mobiles let you turn off Caller ID permanently, others for the next call only.
Mobile Voicemail | Resolve Issues
This article covers the most common mobile voicemail issues and solutions.
My One NZ | Adjust your Prepay MyFlex plan
From 24 September 2025, you will no longer be able to change or flex your MyFlex plan.