Where's my nearest One NZ store?
Here's where to find your nearest One NZ store - just enter your location.(And wherever you are, the nearest one right now is our Online Store.)
Prepay | Troubleshooting Top up issues
This article will let you know some common Prepay top up issues and what you can do.
About 'not enough credit' TXT notifications
Details about what can cause 'not enough credit' TXT notifications, we you haven't tried to send a TXT.
Prepay | About Prepay Add-Ons
This article provides details about how to get or cancel Prepay Add-Ons.
Caller ID | Block Caller ID for Mobile and Wireless Broadband phones
This article explains how you can prevent your name or number being shown when you call another mobile. Some mobiles let you turn off Caller ID permanently, others for the next call only.
Mobile Voicemail | Resolve Issues
This article covers the most common mobile voicemail issues and solutions.
My One NZ | Adjust your Prepay MyFlex plan
From 24 September 2025, you will no longer be able to change or flex your MyFlex plan.
Mobile | Short code numbers
This article describes what mobile short codes are available
Deal with unwanted or abusive calls, TXTs or PXTs
This article contains details on what to do if you are receiving unwanted or abusive communications.
Bring your Mobile number or Home Phone number to One NZ
Learn how to transfer your mobile number or your home phone number with another provider - across to One NZ.