Payments

This page explains how you can change an Auto Top Up that you previously set up.

This page explains how to cancel a Direct Debit from a bank account using the My One NZ app.

This page explains how to set up a direct debit from a bank account using My One NZ.

This article explains what you can do if you have no credit on your Prepay account.

If you'd like to make recurring payments from your bank account or credit card, you'll need to complete one of our forms to authorise the payments.

Direct Debit from your Bank Account can be dishonoured for one of the following reasons:

Please contact us through live chat at least 2 working days before the date of the next payment.

This article explains how you can pay your One Business with Webex bill.

When you join us on a Pay Monthly plan (On Account), if you're not fully satisfied within the first 30 days, you can get your money back.

This article explains how to top up another person's Prepay mobile using a credit card or voucher through the My One NZ app.