Refund | How to request a refund
This article provides the reasons you may need to request a refund a link to our refund form.
Prepay Auto Top Up | Change Auto Top Up
This page explains how you can change an Auto Top Up that you previously set up.
Direct Debit | Cancel Direct Debit from a Bank Account using My One NZ app
This page explains how to cancel a Direct Debit from a bank account using the My One NZ app.
My One NZ | Set up a Direct Debit from a bank account
This page explains how to set up a direct debit from a bank account using My One NZ.
Prepay | About Zero Credit
This article explains what you can do if you have no credit on your Prepay account.
Payment forms
If you'd like to make recurring payments from your bank account or credit card, you'll need to complete one of our forms to authorise the payments.
Direct Debit from a Bank Account | Dishonored payments
Direct Debit from your Bank Account can be dishonoured for one of the following reasons:
Direct Debit from a bank account | Cancel or suspend a payment
Please contact us through live chat at least 2 working days before the date of the next payment.
One Business with Webex | Pay your Bill
This article explains how you can pay your One Business with Webex bill.
About our Network Guarantee
When you join us on a Pay Monthly plan (On Account), if you're not fully satisfied within the first 30 days, you can get your money back.