If your Prepay credit gets to zero, you'll need to Top Up your credit to use data, make outgoing calls or send TXTs.
Even with zero credit, you can:
- Call 111
- Continue to receive calls for a period of 360 days after your last top up
If you have Add-Ons with allowance remaining you will still be able to use these.
You will need to have at least 1 cent balance to be able to call 0800 or 0508 Free call numbers.
Minimum and maximum Top Up amounts
- Mates, My Flex Prepay or Prepay Pay & Go - the minimum Top Up is $10 through My One NZ app ($20 through our website).
- All other Prepay plans, the minimum Top up is $20.
- Daily limit is $100
- Weekly limit is $500
- Monthly limit is $2000
No cash? No problem!
If you're running low on credit and can't Top Up right away, get an instant $5 credit with Prepay IOU. Next time you Top Up, you'll repay the $5 plus a $0.50 fee.
Simply TXT IOU to 468 and we'll apply a $5 credit straight away!