This article explains what you can do if you have no credit on your Prepay account.

What should you do if your Prepay credit gets to zero?

If your Prepay credit gets to zero, you'll need to Top Up your credit to use data, make outgoing calls or send TXTs.

What can you do with zero credit?

Even with zero credit, you can:

• Call 111
• Continue to receive calls for a period of 360 days after your last top up

Can you still use Add-Ons with zero credit?

If you have Add-Ons with allowance remaining you will still be able to use these.

You will need to have at least 1 cent balance to be able to call 0800 or 0508 Free call numbers.

How much can you Top Up?

Minimum and maximum Top Up amounts:

• My Flex Prepay or Prepay Pay & Go - the minimum Top Up is $10 through My One NZ app ($20 through our website).
• All other Prepay plans, the minimum Top up is $20.
• Daily limit is $100
• Weekly limit is $500
• Monthly limit is $2000

What can do you if you can't Top Up right away?

If you're running low on credit and can't Top Up right away, get an instant $5 credit with Prepay IOU, Simply TXT IOU to 468 and we'll apply a $5 credit straight away

Next time you Top Up, you'll repay the $5 plus a $0.50 fee.

Your Add-Ons will still work if you've used Prepay IOU, until the Add-On expires or you renew it.