This article provides the reasons you may need to request a refund a link to our refund form.

Before you begin

Your account may have a credit balance because:

• You may have made a regular automatic payment which was higher than your monthly bill
• If you closed your account, you may have overpaid your final balance
• Our billing systems might have made an error while calculating your monthly bill

To submit a refund request you may need the following details:

• Account Name
• Account Number
• Account PIN
• Last Payment Method
• Last Payment Amount
• Bank Account Number

How to request a refund?

Complete the form on https://one.nz/help/bill-payment/request-refund/

Support

If you need any further support requesting a refund, please contact us .