Business | Why do I have to give 30 days notice to cancel my account?
The obligation to give 30 days' notice in our agreements is mutual. It means that we can't turn your services off one day without telling you. If we do need to end our agreement you will have 30 days to locate another service provider and smoothly transition to their services. We realise that if we didn't give you any notice that would be inconvenient for your business.
My One NZ | Stop Bill TXT notifications
For mobile customers, you can easily change your bill settings in My One NZ. Steps to stop receiving TXTs about a Bill in My One NZ
What is unmetered data?
Unmetered data is data usage which does not incur any data charges or reduce your allocated data bundle.
What is a Credit Bar?
A Credit Bar is a redirection placed on your account when you either have account payments that are overdue or have reached your credit limit. All outgoing calls you make will be redirected to a message service until your payment is received. You are still able to call emergency services on 111. You also won't be able to send TXTs or use data (internet on your mobile).
Mobile | Tips to control your mobile data
This article covers how to ensure you're not using more mobile data than you intend to, with suggestions of things to check on and monitor.
Mobile | About Account Security PINs
This article explains why we use security PINs on your Mobile account.
How can I tell if it's a One NZ mobile number?
Just free TXT the person's number to 300, and we'll TXT you back to let you know if they are currently on the One NZ network.
About mobile data charges
Mobile data is central to how most people use their smartphone, powering apps like maps, social media, video and picture messaging and so much more. However, we want to make sure that you're always in control of your data spend.
My One NZ | Change the Primary Connection
This page explains how you can change your Primary Connection in My One NZ. Before you beginYour Primary Connection is the one that is listed first in the Account Summary page - it controls some self-service options.
Mobile | Network Coverage Summary
This article explains One NZ's mobile network coverage.