Mobile | Hotspot and tethering
This article explains how you can connect a device to your mobile handset.
Account Details | How to find your customer/account number
This article explains where you can find your One NZ account number.
SIM Swap | Frequently Asked Questions
This article contains details on how to move your number to a new SIM
Credit limits on a mobile account
When you joined us, a credit limit may have been applied to your account. This credit limit is one of the conditions of your account, and is the total amount you are allowed to spend on your account without payment. You are responsible for all charges on your mobile, whether you are over your credit limit or not.
One NZ B and C bill | Summary
We try and make your Broadband and phone bill as simple to understand as possible.
My One NZ | Unable to sign in
This article explains what to do if you can't sign into My One NZ
Flexi Data | Mobile data for Pay Monthly plans
This article covers how you can get more mobile data using the Flexi Data service.
Mobile | Lost or stolen phone
This article contains steps on what you can do if your mobile device has been lost or stolen.
Red Share | Manage data limits
Things to know
About the International TXT Add-On
This article is about the International TXT recurring Add-On, which gives you 100 TXTs per month to mobiles in 30 international destinations - see list below.