This article covers common questions about the One NZ Pass including which apps are included, data usage, and eligibility.

What is One NZ Pass?

One NZ Pass is an add-on that provides endless data on selected video, social, music, or chat apps in New Zealand.

Visit https://one.nz/pass/ for more details

What do you get with a One NZ Pass?

With a One NZ Pass, you can get:

• Endless data usage on selected apps (video, social, music, chat) while in New Zealand
• No data charges for using included apps

Why should you get a One NZ Pass?

Stream videos, music, and use social/chat apps without worrying about data usage

Avoid unexpected data charges from using included apps

What plans are eligible for One NZ Pass?

Pay Monthly plans:

• Consumer Pay Monthly (Excludes Small, Medium, Large and Extra Large plans).
• Consumer Red+.
• Red Share.
• Tablet Share.

Prepay plans:

• My Flex.
• Prepay Mates.
• Pay & Go.
• International.
• Travel SIM.
• Prepay Carry Over $19 and $29.

You should know

• Only compatible with Android and iOS mobile devices
• Apps included can change without notice

• "Endless" has some exceptions for a small amount of data, outside of our control, that will be taken out of your plan entitlement.  For example, an ad served up from a third party while streaming a video.

  Standard charges apply for the items below, but are not limited to:

  • Advertisements and advertisement links that are displayed within apps.
  • Analytics.
  • Apps using features on your device. For example, your calendar may have permission to access data in the background or use location services.
  • External links and navigation to other websites, apps, news, blogs, walls, maps, app stores.
  • GIF library.
  • Maps and location services.
  • Podcasts.
  • RSS feeds.
  • Software/application updates happening at the same time.
  • Video and content hosted from other sites that are played in the app.

  Video is optimized to 480p/SD quality

• Hot-spotting and tethering are not allowed with an active One NZ Pass. Each device much have their own One NZ Pass to access endless data
• Maximum of 4 Passes per connection
• Does not work with proxies, VPNs or external DNS
• Fair use policy applies for excessive usage

• If you run out of data, you are unable to access the apps included in your pass (a positive data balance, or the ability to use casual data on your plan is needed at all times to use the Pass).

  This is so that we can ensure you stay connected (some service still require data not included in the pass to allow content to be displayed correctly. E.g. advertising, notifications, content hosted by other sites, analytics, app updates).  

  If you don't have a positive data balance or casual data on your plan, you will need to purchase additional data to use the Pass.

• One NZ Passes are available for use within our network only. If you roam overseas, data charges will apply.
  This includes using your monthly data allowance as part of $5 Daily Roaming or your Prepay roaming bundle.

How does the One NZ Pass work?

The Pass provides endless data for using official apps included in the video, social, music or chat categories. Data used outside the included apps is deducted from your normal plan data allowance.

Support

If experiencing issues, you should:

• Check if the app used is included in your Pass
• Ensure you have an active data balance