About known TXT and email hoaxes
This article contains details about TXT and email scams that we know.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Mobile | Check if a number is with One NZ
If you're not sure of a mobile or Home Phone Wireless number's network TXT the number you're planning to call to 300, and we'll let you know if they're with One NZ.
Account Details | Change the address we provide your service
This article explains what to do if you need to relocate your services to a new address.
My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
CallMe | Request a call back
This article explains how to use CallMe.Before you beginCallMe is a service we provide where you can request a call back from other people on our network for free.
Mobile | About blocking phone calls
Learn how to block incoming calls or outgoing calls on Pay Monthly.
Where's my nearest One NZ store?
Here's where to find your nearest One NZ store - just enter your location.(And wherever you are, the nearest one right now is our Online Store.)
Mobile | How to change your Pay Monthly plan
This article explains how you can change your Pay Monthly plan.