Part-month charges on your bill
A part-month charge may appear on your bill if you're a new customer or an existing customer who has changed plans part-way through your billing cycle.
Broadband and home phone | About bill dates
When you set up a new home phone and broadband account with us, you're assigned a date that your billing cycle starts on each month.
PXTs | Fix issue with sending or receiving messages
This article provides steps for agents to troubleshoot issues customers may be having with sending and receiving PXTs.
Mobile | Check if a number is with One NZ
If you're not sure of a mobile or Home Phone Wireless number's network TXT the number you're planning to call to 300, and we'll let you know if they're with One NZ.
Account Details | Change the address we provide your service
This article explains what to do if you need to change your services to a new address.
My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.
Account Details | Forgotten Security PIN
This article explains what to do if you have forgotten your PIN for your account.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
CallMe | Request a call back
This article explains how to use CallMe.Before you beginCallMe is a service we provide where you can request a call back from other people on our network for free.
Mobile | Block incoming or outgoing calls
This article advises how to block incoming or outgoing calls on a mobile handset.