Mobile | No coverage in a house
This article explains what might be causing having no coverage within your home even if your area has coverage.
Guide to unlock the Vodafone Smart N9 Lite
This page explains how you can unlock the Vodafone Smart N9 Lite.
Guide to unlock the Vodafone Smart V8
Switch the phone off Insert non-One NZ SIM card Switch the phone on and enter SIM card PIN code if requested Wait for the SIM unlock Screen to open Type in the SIM unlock code (8 digits) and press "OK" Phone should now be unlocked.
About Fixed Term and Open Term mobile plans
Fixed Term plansA fixed term plan is when you sign a contract covering a certain period i.e. 12 or 24 months and, for example, receive a subsidy on a new mobile phone or a free modem with your broadband plan. Your plan fee is monthly.
Mobile | Transfer mobile number to someone else
This article explains how you can give your MSISDN to someone else.
Mobile | Delayed TXTs or missed calls
This article explains what happens if you've been waiting for a call or some TXTs and nothing seems to have come for a while or if you send a TXT to someone and you suddenly get a load of waiting TXTs maybe even including a voicemail notification. What could cause missed calls or delayed TXTs? Your phone keeps itself logged onto the network by sending updates (known as polling) approx every 30-40 seconds. If, for any reason, your phone stops doing this correctly you will still see a signal, but the network will not see you, and will treat you as being unavailable or turned off.
Keep your mobile number
This article contains details on how you can keep your Mobile number.
Releasing one of your company's mobile numbers
Looking to transfer ownership of one of your company's mobile numbers or simply cancel an account? No problem, call us on 888 from your mobile or contact your Account Manager and we'll simply remove the mobile number from your account, and reserve it for the person you're releasing it to.
Guide to unlock an Alcatel 10.41 phone
The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
Unblock list your mobile phone or Vodem
If your Device is found or returned to you and we have block listed your device you will need to contact us on 0800 800 021 or call 777 from another mobile on our network. Select the option to speak to a customer service representative.