Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.
My One NZ | Add a service
This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ
Fibre broadband | Standard install process
This article explains the fibre broadband install process for single dwelling units.
Billing | Should I Choose One NZ A, B or C?
If you are not sure which bill type you have, this will help you to find it.
Credits and adjustments - Home phone and Broadband
Any credits and adjustments will be shown in the itemisation section of your bill. These may show if you have recently changed or cancelled any plan. All prices exclude GST but will be added in the month's total.
How to get One NZ Rewards?
You can get One NZ Rewards by going to https://one.nz/rewards.
Business | Why do I have to give 30 days notice to cancel my account?
The obligation to give 30 days' notice in our agreements is mutual. It means that we can't turn your services off one day without telling you. If we do need to end our agreement you will have 30 days to locate another service provider and smoothly transition to their services. We realise that if we didn't give you any notice that would be inconvenient for your business.
Phone and Faxline for home phone (ADSL/VDSL)
Let's you have your phone and fax machine operating on the same phone line. Please note this service is not available in all areas. There is a monthly fee for Phone and Faxline.
Stop the TXTs about a bill
For mobile customers, you can easily change your bill settings in My One NZ.
Phone and Faxline service | About
This article explains what our phone and faxline service is.