About business account ownership transfers
Details on how change of ownerships work for Business customers
About our Network Guarantee
When you join us on a Pay Monthly plan (On Account), if you're not fully satisfied within the first 30 days, you can get your money back.
Caller ID | User guide for HFC legacy copper phone lines
This article contains steps on how to manage Caller ID on copper phone lines for Cable/HFC connections.
Run a trace route on your PC
This article is about running a Trace Route, which helps us to identify where a connection issue might be.
Enterprise Offer Programme | Summary
The Enterprise Offer Programme provides a discount on plans that come with a new mobile, or if you simply can't part with your current mobile, you could get a discounted SIM-only calling plan.
One NZ's Security Dependency Register and how to add someone
One NZ maintains a Security Dependency Register for residential customers, or people living at their home, who have a life-threatening personal safety concern and whose life may be at risk without access to a phone line.
My One NZ | Change a connection's username/nickname
If you are the primary account holder, you can personalise the names of connections which appear in My One NZ. This is great if there is a new family member getting a phone, or if a phone changes hands in the family.
About Split Reporting
This article has the answers to the most commonly asked questions about using the Split Reporting (VSR) tool.
Payments | Setup direct debit via Bank Account through the website
This page explains how to set up a direct debit from a Bank Account through the One NZ website.
About broadband speeds
We can provide the fastest speed available for your plan. However, there are multiple reasons why your connection speed may be less than the maximum or may vary. You can check how fast your connection is with this broadband speed test.