About business account ownership transfers
Details on how change of ownerships work for Business customers
About our Network Guarantee
When you join us on a Pay Monthly plan (On Account), if you're not fully satisfied within the first 30 days, you can get your money back.
Caller ID | User guide for HFC legacy copper phone lines
This article contains steps on how to manage Caller ID on copper phone lines for Cable/HFC connections.
Run a trace route on your PC
This article is about running a Trace Route, which helps us to identify where a connection issue might be.
Enterprise Offer Programme | Summary
The Enterprise Offer Programme provides a discount on plans that come with a new mobile, or if you simply can't part with your current mobile, you could get a discounted SIM-only calling plan.
One NZ's Security Dependency Register and how to add someone
One NZ maintains a Security Dependency Register for residential customers, or people living at their home, who have a life-threatening personal safety concern and whose life may be at risk without access to a phone line.
My One NZ | Change a connection's username/nickname
If you are the primary account holder, you can personalise the names of connections which appear in My One NZ. This is great if there is a new family member getting a phone, or if a phone changes hands in the family.
About Split Reporting
This article has the answers to the most commonly asked questions about using the Split Reporting (VSR) tool.
Payments | Setup direct debit via Bank Account through the website
This page explains how to set up a direct debit from a Bank Account through the One NZ website.
Manage and use PC Protection
This article has FAQs and answers about managing and using PC Protection software, powered by F-Secure, the all-in-one security solution for Windows PCs.