This article has the answers to the most commonly asked questions about using the Split Reporting (VSR) tool.
Split Reporting lets you seamlessly allocate charges for all mobile calls and data across your organisation, allowing your employees to use the smartphones and tablets of their choice for greater productivity. VSR is designed to save time and admin resource as well as dollars. Split Reporting can be set up for any user, any device, anywhere, so their employees can use their own devices and apps knowing who is responsible for voice or data costs.
How do I access Split Reporting?
Split Reporting is accessed through your existing My One NZ online self service account. If you don't currently have My One NZ set up, we can help you. Once you have been enabled for the service, you will receive a welcome email. Once received, you will need to log on to My One NZ. You will then see Split Reporting in the side menu.
What charges apply? How are they calculated?
Split Reporting is charged monthly based on the total number of active mobile and data connections you have. There is also a set up charge, which varies depending on the number of connections and whether you set yourself up or One NZ does it for you.
Does it matter which devices my staff are using?
Split Reporting can be set up for any One NZ user, any device, anywhere, so your employees can use their own devices and apps without the uncertainty about who is responsible for voice or data costs.
Does it matter if I have a mix of BYOD and company owned phones?
Absolutely not. Split Reporting is the perfect tool to allow you to customise to your own mobility policy, whether that's Bring Your Own Device (BYOD) or company owned mobiles, or a combination of both.
What browsers does Split Reporting support?
To access and use Split Reporting you need a web browser (e.g. Chrome, Firefox, Internet Explorer), that:
- Is able to run JavaScript
- Has a minimum screen resolution of 1024 x 768
- Is on a desktop or laptop
- Split Reporting is best viewed on IE8, IE9, Firefox 24.0 onwards or Chrome 31.0 upwards.
Can I access Split Reporting via a tablet or smartphone?
At the moment we recommend you use a web browser on your PC or laptop as Split Reporting is not optimised for a tablet or smartphone.
What if I want to stop using Split Reporting?
If you no longer wish to use Split Reporting, contact your service team who can cancel Split Reporting for you with 30 days' notice.
What are Split Reporting 'exceptions'?
'Exceptions' are reminders of missing details in your data, such as, a connection that is not assigned to an employee, new types of usage, or cost centres that are not allocated. If they aren't fixed, default behaviour will be applied. We recommend you review your exceptions each month to ensure your reporting is accurate.
How long do I have to address any Split Reporting 'exceptions' that arise?
There are 14 days to address exceptions. The reporting cycle widget shows you when your reports are next due, counting down from your invoice date. The Admin Split Report will be sent on day 10 for review (arriving by 8am the following morning). You can make further changes which will show in the full set of activated reports which will be sent to all recipients on day 14 (arriving by 8am the following morning).
What should I do to set up a new employee with Split Reporting?
You can set up your new employee on the employee screen under the manage tab using the 'add employee' button. Once set up, go to the connections screen and assign the relevant connection to the profile and the new employee. If the connection is not yet showing, you may need to wait for a few days for details of the new connection to flow through to Split Reporting.
How can I customise Split Reporting?
One of the real benefits of Split Reporting is that it is highly customisable for your organisation. Options to customise include:
- Setting up as many profiles as you want
- Optional high personal spend alerts to be including in reporting
- Optional cost centres reporting
- Option to add up to 10 custom data fields against employees or cost centres
- Ability to set percentage or dollar splits against any charge on the bill
- Choices on which reports to send, in what format, and to whom.