Find your IP address
To find which IP address you are connected to, go to www.whatismyip.com and it will automatically tell you what address you're using.
Account Details | Change the address we provide your service
This article explains what to do if you need to change your services to a new address.
My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
Where's my nearest One NZ store?
Here's where to find your nearest One NZ store - just enter your location.(And wherever you are, the nearest one right now is our Online Store.)
About bill dates
Knowing the billing date for your account is important. It's the date your bill is generated, any Add-ons renew (if you have any) and the due date for your payment is calculated from.
HFC | Fix broadband issues
You should know
One NZ broadband: Already got a modem?
Voice Calling over broadbandIf you have Voice calling over broadband, you will need to use the latest modem we supply as Voice calling over broadband doesn't work with other modems. One NZ Broadband only (no voice calling) or standard copper landlinesYou can use your own modem if you don't have Voice calling over broadband.
Vulnerable Consumers
You should know
Static IP addresses
An Internet Protocol (IP) address is a unique number sequence used to identify every device that is connected to the Internet. It's like a street address for your computer.