Where's my nearest One NZ store?
Here's where to find your nearest One NZ store - just enter your location.(And wherever you are, the nearest one right now is our Online Store.)
About bill dates
Knowing the billing date for your account is important. It's the date your bill is generated, any Add-ons renew (if you have any) and the due date for your payment is calculated from.
HFC | Fix broadband issues
You should know
One NZ broadband: Already got a modem?
ADSL and VDSL
Vulnerable Consumers
You Need to Know: Your Landline Won't Work During a Power Outage
Static IP addresses
An Internet Protocol (IP) address is a unique number sequence used to identify every device that is connected to the Internet. It's like a street address for your computer.
Are emails from no-reply@one.nz safe to open?
Yes - this email is from us, providing you with information about products, services and/or offers.
Are emails from no-reply@vngs.co.nz safe to open?
Yes - this email is from One NZ Next Generation Services which is part of One NZ.
About Viruses, Trojans and Spyware
What is a Virus?
Broadband | How to fix your internet connection
This article provides steps to help you troubleshoot Fixed-line internet connection issues.