Install an ADSL broadband line filter
This article is to help you to install an ADSL line filter (as shown right). This is needed to filter the incoming signals to separate voice and data, helping to avoid interference with your phone service, while at the same time taking care to keep a clean signal level for your broadband connection.
My One NZ | Reset your Internet & landline password
This article explains how to reset your password for your Internet & Landline account for One NZ B Customers.
Fix your home phone | Traditional (copper)
When you experience issues with your traditional home phone (copper / analogue), there are 3 things you can check.
Customer Zone | Set up a Profile (One NZ C)
A Customer Zone Profile allows you to securely manage your account(s) and services from a single login.
Billing | Changes when you switch to Fibre broadband
Details on what happens to your bill when you change to Fibre
Can I put my broadband account on hold?
No, sorry, we don't offer an option to place your fixed line and broadband account on hold.
HFC or Fibre | Move a broadband access point
To move your access point to another part of your house, you will need to contact us:
Broadband | Fix Frequent ADSL/VDSL broadband disconnections
This article provides details on what causes frequent disconnections and how to potentially resolve them
Change the number of rings for home phone (ADSL/VDSL)
This article steps you through how to change the number of rings on your home phone before voicemail kicks in.
Medical alarms supported by One NZ
These medical alarms are supported by One NZ fixed line broadband: