About Emergency Services on 111
This article contains details about emergency calls made on 111.
Make a toll call
With our home phone and calling you just need to pick up the phone and dial directly. Only some customers with traditional fixed line calling will be able to use 059 or 0161. If you dial 059 (or 0161) from your traditional fixed landline before making a call, these calls won't be included as part of your talk plan and you'll be charged Spark's retail rates on your fixed line and broadband bill.
Toll Bar for calling
This article explains how toll bars work.
Scams | Summary
This article provides information about common scams and what to do if you have received a suspicious call from someone and how to protect yourself if you have been a victim.
Business | Set up voicemail on a business landline
This article has steps to setup Voicemail on a Business connection (Business SIP Only).
About medical alarms and broadband
Details about how medical alarms work with Fibre and VoIP connections
Retired broadband modems: User Guides
Check which modem you have and download a User Guide (supplied as PDF) to set up and get the most from your modem.
Voice calling over broadband | Record a voicemail greeting
This is the greeting callers will hear when you can't answer the phone. You can choose our standard greeting or record one of your own. You can change your greeting as often as you like. Record a greeting for your voicemail
Broadband: How do I perform a path ping?
This article contains steps to perform a path ping on your computer
What is DDI (Direct Dial In)?
DDI (Direct Dial In) is a set of additional numbers available if you have a PBX (private branch exchange) so that outside callers can direct dial into PBX extension telephones from the public switched telephone network (PSTN).