Frequently Asked Questions | Easy Toll Free
This page answers some common questions about Easy Toll Free.
Install an ADSL broadband line filter
Important Update: ADSL / VDSL No Longer Available for Sale
My One NZ | Reset your Internet & landline password
This article explains how to reset your password for your Internet & Landline account for One NZ B Customers.
Voice Calling Over Broadband | Fix your home phone
This page explains things you can check to fix your Fibre, HFC or VDSL VoIP connection.
Customer Zone | Set up a Profile (One NZ C)
A Customer Zone Profile allows you to securely manage your account(s) and services from a single login.
Billing | Changes when you switch to Fibre broadband
Details on what happens to your bill when you change to Fibre
Can I put my broadband account on hold?
No, sorry, we don't offer an option to place your fixed line and broadband account on hold.
HFC or Fibre | Move a broadband access point
To move your access point to another part of your house, you will need to contact us:
Broadband | Fix Frequent ADSL/VDSL broadband disconnections
This article provides details on what causes frequent disconnections and how to potentially resolve them
Change the number of rings for home phone (ADSL/VDSL)
This article steps you through how to change the number of rings on your home phone before voicemail kicks in.