This page answers some common questions about Easy Toll Free.
How long will it take for my Easy Toll Free number to be up and running?
For brand-new Toll Free numbers:
- Calls from numbers on our network will connect within 4 hours.
- Calls from other networks can take up to a maximum of 2 working days to connect to your 0800 number.
For existing Toll Free numbers:
- An additional 2 working days will apply assuming correct information is provided.
What information do I need to port an existing Toll Free number?
You will need:
- Your current account number, account name and name of the Losing service Provider (LSP).
- Destination (aka termination) number.
- The existing Toll Free number.
Do I need to contact my old provider?
No. Port outs are managed by us as a part of our on-boarding process.
Can I have an Auto Attendant or a Hunt group at the termination (destination) point?
You can terminate your Easy Toll Free to any NZ local landline or mobile number, which may then point to another service such as One Business.
Hunt Groups or Auto attendants are not part of the Easy Toll Free offer.
However, if this 'intelligent' set-up is a part of your existing Toll Free set-up then Easy Toll Free is not the most suitable solution.
Contact us to discuss alternative options such as Enhanced Toll Free. Please use the form found on the Toll Free web page and one of our business specialists will be in touch with you.
Can I set-up after an-hour schedules?
After hours schedules are not part of the 'Easy Toll Free' product.
Contact us and we can discuss alternative options such as Enhanced Toll Free. Please use the form found on the Toll Free web page to send us the information and one of our business specialists will be in touch with you.
How do I change my terminating (destination) number?
Easy! Your administrators can change the terminating number at any time via the online self-service portal .
You can refer to our Easy Toll Free Plus- Quick User Guide - PDF for more information.
Do I need to spend a minimum amount on calls?
No, there is no minimum spend required.