Our broadband Traffic Management Policy
Our policy is to provide you with the best broadband experience possible, so we won't slow down or throttle your connection. However, in some circumstances (such as in the unlikely event of a network attack) we may be required to take reasonable action to protect our customers and effectively manage our network.
Cancel a business service
This article explains what to do if you want to cancel a business plan
Wi-Fi Booster | Access configuration settings
This article takes you through how to access your Wi-Fi Booster's configuration settings through your internet browser.
What are my Broadband Download and Upload speeds, and Ping?
Download speed is how fast you can pull data from the server to you. Most connections are designed to download much faster than they upload as the majority of online activity, like loading web pages or streaming videos, consists of downloads. Download speed is measured in megabits per second (Mbps).
Service or technician assistance
Your broadband service connects to the internal wiring within your premise.
My One NZ | Change the Primary Connection
This page explains how you can change your Primary Connection in My One NZ. Before you beginYour Primary Connection is the one that is listed first in the Account Summary page - it controls some self-service options.
Can I choose my new home phone number?
When setting up a new home phone number we can offer you various options on your phone number.
Peak and Off-Peak hours for TollFree connections
This article defines what hours are Peak and Off-Peak for 0800 number owners.
Remote Call Divert | Setup for business landline (legacy copper)
This article contains steps to use a remote call divert on a business connection.
Move business broadband services to a new address
We understand that moving your business to a new location can be stressful. In order to relocate your telecommunications services with the minimum interruption to your business, we need as much notice as possible, preferably not less than 2 weeks.