About emails from One NZ
Find out which email domains One NZ uses so you can check whether an email you’ve received is from us.
About Viruses, Trojans and Spyware
What is a Virus?
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Broadband | How to fix your internet connection
This article provides steps to help you troubleshoot Fixed-line internet connection issues.
Payments| Pay with internet banking
This article contains steps on paying your One NZ bill using internet banking.
Broadband | Fix Wi-Fi
This article provides steps to help you troubleshoot your home Wi-Fi connection between your device and your modem/router.
About early resign fees
What is an early resign fee?
Ultra Hub | Change your WiFi name or password
Ultra Hub modem guide to personalise a Wi-Fi name and/or password
Voicemail | User guides for voice calling over broadband
This article explains how to set up and manage voicemail for VoIP ADSL, VDSL, Fibre, HFC and Line Link Red home phones.
About Early Termination Fees
Find out when an Early Termination Fee may apply, how it’s calculated and where to find it on your bill.