My One NZ | Add a service
This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ
Fibre broadband | Standard install process
This article explains the fibre broadband install process for single dwelling units.
Business landline | About Call Waiting
Call Waiting lets you know if someone is trying to get through while you're on another call. There is a monthly cost for the Call Waiting feature. To add this feature to your service please call us on 888 from a mobile on our network or 0800 400 888 from any phone.
Billing | Should I Choose One NZ A, B or C?
If you are not sure which bill type you have, this will help you to find it.
Credits and adjustments - Home phone and Broadband
Any credits and adjustments will be shown in the itemisation section of your bill. These may show if you have recently changed or cancelled any plan. All prices exclude GST but will be added in the month's total.
How to get One NZ Rewards?
You can get One NZ Rewards by going to https://one.nz/rewards.
Business | Why do I have to give 30 days notice to cancel my account?
The obligation to give 30 days' notice in our agreements is mutual. It means that we can't turn your services off one day without telling you. If we do need to end our agreement you will have 30 days to locate another service provider and smoothly transition to their services. We realise that if we didn't give you any notice that would be inconvenient for your business.
Stop the TXTs about a bill
For mobile customers, you can easily change your bill settings in My One NZ.
Change your home phone voicemail PIN (ADSL/VDSL)
You can change your voicemail PIN at any time. It must be between four and ten digits and it can't start with 0 or be the last four digits of your phone number.
What is P2P traffic?
P2P (Peer to Peer) is used to pass large amounts of data directly between specific computers on the Internet, so P2P can slow down your connection. It is also a method of File Sharing.