How do I use faxMail?
To add, change, or delete the faxMail service please call 888 from your mobile or 0800 800 021 from a landline.
ADSL | About line filters
You will need a line filter on every jackpoint in your house that has a phone or fax plugged into it to filter out loud static noises caused by broadband. You won't need a filter on your modem - for best results - simply connect it to a jackpoint. This also applies if you have Naked Broadband - which has no voice services so requires no filter.
My One NZ | Add or Update a Credit Card
We are excited to help you easily register or update your Credit/Debit card on your My One NZ profile! You can conveniently do this through our user-friendly app or on our website. Enjoy seamless and secure transactions with just a few clicks!
Calling an overseas mobile number from a landline?
Details on what happens if you call a mobile number that is overseas from your landline
Fibre Broadband | Consent process for building owners or body corporate members
This article explains the consent process for Fibre Broadband if you're a building owner or part of a body corporate.
Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.
My One NZ | Add a service
This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ
Fibre broadband | Standard install process
This article explains the fibre broadband install process for single dwelling units.
Business landline | About Call Waiting
Call Waiting lets you know if someone is trying to get through while you're on another call. There is a monthly cost for the Call Waiting feature. To add this feature to your service please call us on 888 from a mobile on our network or 0800 400 888 from any phone.
Billing | Should I Choose One NZ A, B or C?
If you are not sure which bill type you have, this will help you to find it.