Credits and adjustments - Home phone and Broadband
Any credits and adjustments will be shown in the itemisation section of your bill. These may show if you have recently changed or cancelled any plan. All prices exclude GST but will be added in the month's total.
How to get One NZ Rewards?
You can get One NZ Rewards by going to https://one.nz/rewards.
Business | Why do I have to give 30 days notice to cancel my account?
The obligation to give 30 days' notice in our agreements is mutual. It means that we can't turn your services off one day without telling you. If we do need to end our agreement you will have 30 days to locate another service provider and smoothly transition to their services. We realise that if we didn't give you any notice that would be inconvenient for your business.
Phone and Faxline for home phone (ADSL/VDSL)
Let's you have your phone and fax machine operating on the same phone line. Please note this service is not available in all areas. There is a monthly fee for Phone and Faxline.
Stop the TXTs about a bill
For mobile customers, you can easily change your bill settings in My One NZ.
Phone and Faxline service | About
This article explains what our phone and faxline service is.
Change your home phone voicemail PIN (ADSL/VDSL)
You can change your voicemail PIN at any time. It must be between four and ten digits and it can't start with 0 or be the last four digits of your phone number.
What is P2P traffic?
P2P (Peer to Peer) is used to pass large amounts of data directly between specific computers on the Internet, so P2P can slow down your connection. It is also a method of File Sharing.
What is unmetered data?
Unmetered data is data usage which does not incur any data charges or reduce your allocated data bundle.
Add a reverse record for a Domain Name
What is a reverse record?