Business | Why do I have to give 30 days notice to cancel my account?
The obligation to give 30 days' notice in our agreements is mutual. It means that we can't turn your services off one day without telling you. If we do need to end our agreement you will have 30 days to locate another service provider and smoothly transition to their services. We realise that if we didn't give you any notice that would be inconvenient for your business.
Stop the TXTs about a bill
For mobile customers, you can easily change your bill settings in My One NZ.
Change your home phone voicemail PIN (ADSL/VDSL)
You can change your voicemail PIN at any time. It must be between four and ten digits and it can't start with 0 or be the last four digits of your phone number.
What is P2P traffic?
P2P (Peer to Peer) is used to pass large amounts of data directly between specific computers on the Internet, so P2P can slow down your connection. It is also a method of File Sharing.
What is unmetered data?
Unmetered data is data usage which does not incur any data charges or reduce your allocated data bundle.
Add a reverse record for a Domain Name
What is a reverse record?
Transfer calls on your business landline
This article covers how to transfer calls on a business landline.
Multiple phone lines at one address?
Yes, we're happy to install extra phone lines for our customers - please call us
When does broadband data renew?
Your data allowance renews on the first of each month. If you're on an Unlimited plan then there is no renewal date.
Can I have 2 phone lines with different providers?
Yes, you can. As long as your address is within our network coverage area, we can most likely install a phone line for you. There is no need to disconnect the line you have connected with another provider. You will need at least one jackpoint dedicated to the line we provide.