Fixed Line Broadband

This page explains things you can check to fix your Fibre, HFC or VDSL VoIP connection.

A Customer Zone Profile allows you to securely manage your account(s) and services from a single login.

Details on what happens to your bill when you change to Fibre

To move your access point to another part of your house, you will need to contact us:

This article provides details on what causes frequent disconnections and how to potentially resolve them

This article steps you through how to change the number of rings on your home phone before voicemail kicks in.

These medical alarms are supported by One NZ fixed line broadband:

You can have more than one broadband connection on the same account if the connection is:

This article explains what an Isolation Test is, and how you can perform this test to troubleshoot a broadband or home phone service.

This article contains details about TXT and email scams that we know.