Home phone | Two letter codes on your bill
You may notice two letter codes attached to some of your billed calls. These are Chorus Service Charge codes.
Easy Office | Record a mailbox name for your voicemail
Please note: This service has been retired and is no longer for sale. It is still supported for service queries.
Check if toll calls are coming through One NZ
To check your dialling status, call 07 832 0000. This is a free call, which will go to a recorded message. If the message says "Welcome to One NZ" then you have direct dialling access through our network. If the message is from another toll provider, then your default access is through that company.
Talk 0 plan | Change my nominated One NZ mobile number
Yes, you're free to change your nominated One NZ mobile number that Talk 0 applies to. You can change this at anytime but the change will not take effect until the beginning of the following month. The easiest and quickest way to change calling plans is using My One NZ.
Record your home phone mailbox name (ADSL/VDSL)
Before you begin
Are local calls free with One NZ home phone?
Yes. You get unlimited free local calling as part of your One NZ home phone and calling pack.
Malicious calls on your Home Phone?
We take these types of calls very seriously so we recommend that you contact the police directly with the information relating to the malicious call.
Can I view my mobile and broadband together in My One NZ?
Yes, you can view mobile and broadband accounts together in My One NZ via the mobile app.
Inmarsat - calls to ships
Inmarsat is a satellite system (International Marine Satellite) that allows you to place telephone calls to ships.
I can't be home for my broadband installation
If your scheduled installation date no longer works for you, you can call us to organise an alternative time.