Billing | Should I Choose One NZ A, B or C?
If you are not sure which bill type you have, this will help you to find it.
How to get One NZ Rewards?
You can get One NZ Rewards by going to https://one.nz/rewards.
Business | Why do I have to give 30 days notice to cancel my account?
The obligation to give 30 days' notice in our agreements is mutual. It means that we can't turn your services off one day without telling you. If we do need to end our agreement you will have 30 days to locate another service provider and smoothly transition to their services. We realise that if we didn't give you any notice that would be inconvenient for your business.
My One NZ | Stop Bill TXT notifications
For mobile customers, you can easily change your bill settings in My One NZ. Steps to stop receiving TXTs about a Bill in My One NZ
Change your home phone voicemail PIN (ADSL/VDSL)
You can change your voicemail PIN at any time. It must be between four and ten digits and it can't start with 0 or be the last four digits of your phone number.
What is unmetered data?
Unmetered data is data usage which does not incur any data charges or reduce your allocated data bundle.
Add a reverse record for a Domain Name
What is a reverse record?
Transfer calls on your business landline
This article covers how to transfer calls on a business landline.
Can I transfer my 0800 number to One NZ?
Yes. Toll free number portability allows a customer to change their service provider while keeping their toll free number.
Broadband | About monitored alarms
If you have ADSL, VDSL, cable, HFC or fibre broadband, please check with your alarm provider to see if your alarm is compatible with your broadband.