Set up and use Easy Office
Please note: This service has been retired and is no longer for sale. it is still supported for service queries.
One NZ's position on the DIA child sex filter
At One NZ, we have been strongly supportive and expressed our desire to connect to the IP Filtering service because blocking child sex abuse sites is highly consistent with our branding and customers' interests. Like our cyber bullying initiative, we will take steps to keep our customers safe online.
Broadband | How will I get my new modem
This article explains how you may receive your broadband order based on the type of connection you are getting installed.
Emergency Preparedness | Tips and Advice
This article provides tips and advice on how to prepare for emergencies and keep your telecommunications services running during severe weather events or other emergency situations.
Home phone voicemail password options (HFC)
Change your voicemail password
Connect a mobile phone to Wi-Fi
If your smartphone isn't detecting your home Wi-Fi network, ensure you check the following:
Calling an overseas mobile number from a landline?
Details on what happens if you call a mobile number that is overseas from your landline
Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.
My One NZ | Add a service
Your eligible One NZ services should appear automatically when you get set up with My One NZ.
Business landline | About Call Waiting
Call Waiting lets you know if someone is trying to get through while you're on another call. There is a monthly cost for the Call Waiting feature. To add this feature to your service please call us on 888 from a mobile on our network or 0800 400 888 from any phone.