What affects Wi-Fi speeds?
Details on what can affect Wi-Fi speeds
My One NZ | Cancel Direct Debit credit card payment
This page explains how to cancel a Direct Debit from a credit card using the My One NZ.
My One NZ | Update Direct Debit Credit Card
This page explains how to update the credit card used in a Direct Debit via the My One NZ.
Run a trace route on your PC
This article is about running a Trace Route, which helps us to identify where a connection issue might be.
Enterprise Offer Programme | Summary
The Enterprise Offer Programme provides a discount on plans that come with a new mobile, or if you simply can't part with your current mobile, you could get a discounted SIM-only calling plan.
One NZ's Security Dependency Register and how to add someone
One NZ maintains a Security Dependency Register for residential customers, or people living at their home, who have a life-threatening personal safety concern and whose life may be at risk without access to a phone line.
Talk 0 plan | What if my nominated One NZ mobile switches to another provider?
Talk 0 is a deal for calling One NZ mobiles only so your Talk 0 plan will automatically close and you'll be charged normal mobile rates for any calls made if your nominated Talk 0 number is no longer with One NZ .
My One NZ | Change a Connection Username or Alias
If you are the primary account holder, you can personalise the names associated with connections that appear in My One NZ. This is great if there is a new family member getting a phone, or if a phone changes hands in the family.
About Split Reporting
This article has the answers to the most commonly asked questions about using the Split Reporting (VSR) tool.
DN8245 | Frequently Asked Questions
This article covers the most common questions and answers about the DN8245 Modem