Forward home phone callers to another number (HFC)
This article covers how, using Call Forward on your home phone, your caller can have their call transferred to another number that you have set up previously. You set the number to be called and control the times when calls will be transferred, including different times during the week and the weekend. There is a monthly fee for Call Forward.
Parental control options on your modem
This page explains how you can control what anyone connecting to the Internet through your modem can access and when.
What is DNS?
This article gives you a quick overview of Domain Name System (DNS) and how it influences your website, email address etc.
Easy Office | Record a mailbox name for your voicemail
Please note: This service has been retired and is no longer for sale. It is still supported for service queries.
Check if toll calls are coming through One NZ
To check your dialling status, call 07 832 0000. This is a free call, which will go to a recorded message. If the message says "Welcome to One NZ" then you have direct dialling access through our network. If the message is from another toll provider, then your default access is through that company.
Record your home phone mailbox name (ADSL/VDSL)
Before you begin
Are local calls free with One NZ home phone?
Yes. You get unlimited free local calling as part of your One NZ home phone and calling pack.
Malicious calls on your Home Phone?
We take these types of calls very seriously so we recommend that you contact the police directly with the information relating to the malicious call.
Inmarsat - calls to ships
Inmarsat is a satellite system (International Marine Satellite) that allows you to place telephone calls to ships.
My One NZ | View your bill
View your latest and previous bills in the My One NZ app or online.