My One NZ | Update Direct Debit Credit Card
This page explains how to update the credit card used in a Direct Debit via the My One NZ.
Run a trace route on your PC
This article is about running a Trace Route, which helps us to identify where a connection issue might be.
Enterprise Offer Programme | Summary
The Enterprise Offer Programme provides a discount on plans that come with a new mobile, or if you simply can't part with your current mobile, you could get a discounted SIM-only calling plan.
One NZ's Security Dependency Register and how to add someone
One NZ maintains a Security Dependency Register for residential customers, or people living at their home, who have a life-threatening personal safety concern and whose life may be at risk without access to a phone line.
Talk 0 plan | What if my nominated One NZ mobile switches to another provider?
Talk 0 is a deal for calling One NZ mobiles only so your Talk 0 plan will automatically close and you'll be charged normal mobile rates for any calls made if your nominated Talk 0 number is no longer with One NZ .
My One NZ | Change a connection's username/nickname
If you are the primary account holder, you can personalise the names of connections which appear in My One NZ. This is great if there is a new family member getting a phone, or if a phone changes hands in the family.
My One NZ | Set up Direct Debit from a credit card
This page explains how to set up a direct debit from a Credit Card (VCC) using My One NZ
About Split Reporting
This article has the answers to the most commonly asked questions about using the Split Reporting (VSR) tool.
DN8245 | Frequently Asked Questions
This article covers the most common questions and answers about the DN8245 Modem
Payments | Setup direct debit via Bank Account through the website
This page explains how to set up a direct debit from a Bank Account through the One NZ website.