This article provides a link to our Understand My Bill web page that describes what different parts of our bills mean.
Before you begin
Need to make a payment?
If you need to pay your bill, you can do this through My One NZ:
Part-Month Charges
A part-month charge may appear on your bill if you're a new customer or an existing customer who has changed plans part-way through your billing cycle.
So your bill may include a part-month charge from the date that you connected to your new plan through to the end of the billing month, plus a full month in advance.
After you receive your first bill, you will be charged one month in advance like normal.
Find out more about part-month charges
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When bills are sent?
We will only send you a bill when the total is more than $5. If the amount you owe is less than $5 we don't send you a monthly bill, and that balance gets added to your next bill.
If your balance remains low, we'll send you a bill every 3 months instead.
How to read you bill?
Visit https://one.nz/help/understand-my-bill/
Support
If you are disputing a charge or need further help understanding it, please contact us .