Consumer

About the Account Administration Fee

This page provides answers to questions you may have about the Account Administration Fee.

One NZ Pass | Summary

This article covers common questions about the One NZ Pass including which apps are included, data usage, and eligibility.

Premium TXTs | About

This article explains what premium TXT services are and how you can sign up to them and how to cancel them.

Billing | About GST rounding

GST rounding is a well-known accounting issue that arises when you work backwards from a GST inclusive price.

Scams | Summary

This article provides information about common scams and what to do if you have received a suspicious call from someone and how to protect yourself if you have been a victim.

About late payment fees

What is a late payment fee

Vulnerable customers

You should know

Phone | One NZ Numbers used to call customers

This article describes what numbers One NZ uses to call our customers so you can check if you've received is from us.

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