Business | Why do I have to give 30 days notice to cancel my account?
The obligation to give 30 days' notice in our agreements is mutual. It means that we can't turn your services off one day without telling you. If we do need to end our agreement you will have 30 days to locate another service provider and smoothly transition to their services. We realise that if we didn't give you any notice that would be inconvenient for your business.
Stop the TXTs about a bill
For mobile customers, you can easily change your bill settings in My One NZ.
Can I have more than one Wireless Broadband service on my bill?
Yes, each Wireless Broadband service (Rural or Home Wireless Broadband) will need to be setup and installed separately but can appear on the same bill.
Broadband | About monitored alarms
If you have ADSL, VDSL, cable, HFC or fibre broadband, please check with your alarm provider to see if your alarm is compatible with your broadband.
Wireless Broadband | Modem deliveries
This article covers modem deliveries for Wireless Broadband connections.
Does Home Phone Wireless work in a power outage?
Yes. Home Phone Wireless is delivered over our mobile network. The device has batteries for both the base station and the handset, so it will continue to work if you have a power failure or if your power is disconnected for up to 2 hours - our mobile network also has power backups and will work in a power outage.
Mobile | Network Coverage Summary
This article explains One NZ's mobile network coverage.
Put a mobile account on hold
You can temporarily put a Pay Monthly account on hold for a period of up to three months by giving us one month's notice.
Mobile | How to use our mobile coverage tool
Learn how to check coverage in your area by using our coverage tool.
4G Wireless Broadband: Connect devices to Wi-Fi
You can connect up to 32 Wi-Fi capable devices to the Wireless Broadband modem at any one time.