Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.
My One NZ | Add a service
Your eligible One NZ services should appear automatically when you get set up with My One NZ.
Billing | Should I Choose One NZ A, B or C?
If you are not sure which bill type you have, this will help you to find it.
Wireless Broadband | Equipment ownership
The equipment belongs to you. However, your Rural Wireless Broadband antenna is fixed by an installer in a location where it gets the best possible connection and should not be moved by you.
Home Phone Wireless | Turn off voicemail
If you no longer want voicemail, you'll need to tell us to turn it off - you can do this at any time. Just give us a call on 777 from your phone.
How to get One NZ Rewards?
You can get One NZ Rewards by going to https://one.nz/rewards.
Business | Why do I have to give 30 days notice to cancel my account?
The obligation to give 30 days' notice in our agreements is mutual. It means that we can't turn your services off one day without telling you. If we do need to end our agreement you will have 30 days to locate another service provider and smoothly transition to their services. We realise that if we didn't give you any notice that would be inconvenient for your business.
My One NZ | Stop Bill TXT notifications
For mobile customers, you can easily change your bill settings in My One NZ. Steps to stop receiving TXTs about a Bill in My One NZ
Broadband | About monitored alarms
If you have ADSL, VDSL, cable, HFC or fibre broadband, please check with your alarm provider to see if your alarm is compatible with your broadband.
Wireless Broadband | Modem deliveries
This article covers modem deliveries for Wireless Broadband connections.