My One NZ | Change a connection's username/nickname
If you are the primary account holder, you can personalise the names of connections which appear in My One NZ. This is great if there is a new family member getting a phone, or if a phone changes hands in the family.
My One NZ app | Manage Notification Settings
This page explains how to update your My One NZ app Notification settings.
Payments | Setup direct debit via Bank Account through the website
This page explains how to set up a direct debit from a Bank Account through the One NZ website.
Mobile | Change the ring time
This article details how you can change the ring time of your mobile handset
About broadband speeds
We can provide the fastest speed available for your broadband plan.
Account Details | How to find your customer/account number
This article explains where you can find your One NZ account number.
Wireless Broadband | Installation and setup overview
This article covers installations for 4G Wireless Broadband connections:
What causes high broadband data use at home?
This article details some of the most common Internet activities that can generate high data use. This is meant as a guide and does not go into specifics.
Wireless Broadband home phone | Add Call Divert
You should know
Mobile | How to change your phone number
To change your existing mobile phone number to a new one, you'll need to contact us.