My One NZ web | Reset your password

This page explains how you can reset your My One NZ password.

What you'll need:

  • Access to your mobile phone
  • An internet connection
  • Mobile coverage - we need to send you a TXT with a validation code

Steps

  1. Go to the My One NZ Sign in page select My One NZ
    Screenshot My One NZ Web login
  2. Click Forgot password?  
    Screenshot My One NZ Web Login Forgot Password
    The Forgotten password screen appears  
  3. Enter your login Email address and Let's check if it's you fields.
    Then click Next 
    Screenshot My One NZ Web Forgot Password Screen
    An email with a reset link is sent to you  
  4. Open the email we sent you and click Reset password
    The Reset your password screen appears 
  5. Create a password and click Confirm
    Screenshot My One NZ Web Set Password Screen

After clicking Confirm, your new password is saved and the Summary screen appears.

Support

Still having trouble logging in? Contact our Customer Care team .

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