Prepay Auto Top Up | How will I know it's worked?
This article contains details on how to know when an auto Top Up has worked
Mobile Number Portability (MNP) | Port from One NZ
This article explains how to move your number over to another network; What happens with your final bill or Prepay balance
My One NZ | Change Prepay plan
This page explains how to change your Prepay plan.
My One NZ | Cancel a Prepay Add-On
This page explains how to cancel a Prepay Add-on using My One NZ on our app or website.
Mobile | Set up a new mobile phone
This article gives you the steps to follow to get a Mobile Device up and running.
Mobile | Roaming with your One NZ mobile
This article contains information about roaming with your One NZ Mobile overseas
Premium TXT | I haven't received content I paid for
Contact the relevant Premium TXT service provider. Find the subscription provider by downloading the list of Premium TXT Providers here.
How secure is One NZ's mobile network?
The high security connection of the underlying GSM network, coupled with application level security like VPN, provides secure end-to-end access into the corporate environment.
NZ Travel SIM | Summary
This article contains details about the One NZ Travel SIM, that lets you call, TXT and use data when visiting New Zealand.
How accurate are mobile data usage notifications?
Notifications are generated in real time, however there may be odd occasions where there are slight delays in receiving. Please refer to your bill for your exact data usage.