Mobile | How to change your phone number
To change your existing mobile phone number to a new one, you'll need to contact us.
My One NZ | Buy a Prepay Add-On
This page explains how to buy prepay Add-Ons using our app, website or via TXT.
Moving my mobile number to One NZ, do I get the same services and rates?
Once you move your number to us you'll be treated as a One NZ number and will get the same great rates, benefits and value from your plan - if you have any One NZ-to-One NZ bundles (calls or TXTs) you will have the full use of them.
Avoid late night TXTs
Stop unwanted late night notifications by:
Mobile | Difference between video downloads and streaming
This article explains the difference between downloading videos to your mobile device compared to streaming them to your device.
Top up | One NZ website
You can Top up your own or someone else's Prepay connection by visiting our website.
How many TXTs can I store, what happens if my phone is off?
This depends on your phone, most will allow you to store several hundred TXTs but if you need to know check out your mobile's device guide.
Do I get charged for TXTs that are not received?
Charges apply from the time you send a TXT, we can't guarantee that the message will be received but we'll keep trying to deliver it for 2 days. Messages that are sent but not received will still be charged.
Prepay Auto Top Up | How will I know it's worked?
This article contains details on how to know when an auto Top Up has worked
Mobile Number Portability (MNP) | Port from One NZ
This article explains how to move your number over to another network; What happens with your final bill or Prepay balance