BizMobile | FAQs about usage
If your BizMobile plan includes a bundle of TXTs or minutes each month, you can now check your balances at any stage. Call our balances service on 0508 55 55 88 and select Option 2, then Option 4.
My One NZ | Cancel a Pay Monthly Add-On
Follow these steps to cancel a Pay Monthly Add-On in the My One NZ app.
Does it cost to enter a One NZ comp when you text to 767?
It's a FREE TXT to 767 to enter a One NZ competition or Rewards draw if you're a One NZ customer. It's $0.20 for those on other networks.
Find an overseas number
Call International directory enquiries on 0172. Please be aware that there will be an on-charged cost from Directory Assistance for this service.
Roaming | Calling 777 or 888
Learn how you can contact customer care while roaming overseas.
Change or transfer your One NZ services to someone else
This article contains links to forms you can use to transfer your services to someone else, relocate your services to a new address or update the name on your account.
My One NZ | Add a service
Your eligible One NZ services should appear automatically when you get set up with My One NZ.
Mobile | Video Call Issues
This article explains why your video call may fail or disconnect.
Billing | Should I Choose One NZ A, B or C?
If you are not sure which bill type you have, this will help you to find it.
How to get One NZ Rewards?
You can get One NZ Rewards by going to https://one.nz/rewards.