My One NZ | Make an Online EFTPOS payment

Published on: 18/11/2025 12:52 PM

This article explains how to pay your bill using Online EFTPOS through the My One NZ App and web.

Before you begin

One NZ customers can make one-off bill payments directly from their bank accounts using Online EFTPOS, with no surcharge fees.

Confirm you are following the correct process by checking if you are a One NZ A,B or C customer .

This process is only compatible for One NZ A customers.

Online EFTPOS is currently available to customers of ANZ, ASB, BNZ, Westpac, and The Co-operative Bank.

BNZ Customers

If you're using Online EFTPOS for the first time, it's not currently available through My One NZ Web.

Please pay via the My One NZ App instead.

Setting up Direct Debit

You'll enjoy greater peace of mind and avoid missed payments by setting up a direct debit, which automates your bill payments. Here's how:

Steps

To make a one-off bill payment using Online EFTPOS through the My One NZ App or Web complete the following steps:

My One NZ App

  1. Log into the My One NZ app
    The main dashboard appears
  2. Tap Accounts & Services 
    Screenshot My One NZ App Accounts and Services
  3. Select the account you want to pay
    List of accounts and services
  4. Scroll down and click on Pay Bill & Top up
    App_Pay Bill & Top up1.png
  5. Tap Pay Bill
    App_Pay Bill.png
  6. Select Online EFTPOS Payment option.
    App_Online EFTPOS Option.png
  7. Check the amount you want to pay and then click Complete Payment.
    App_complete payment.png
  8. You will be redirected to the Online EFTPOS dashboard.
    • Select your bank
    • Enter your mobile number or ID
    • Tap Next
      App_mobile number entered.png
      If this is your first time using Online EFTPOS, then your bank will register you for Online EFTPOS in their secure systems. You will not need to repeat this registration procedure for subsequent payments.

      You will now be asked to open your banking app to approve or decline the payment.
      Bank_Instructions.png
  9. Open your banking app, review the payment request, and if all the details are correct, authorise the payment.
    Bank_Payment request1.png
  10. The payment will then be confirmed in your My One NZ app.
    App_Successful Payment.png

My One NZ Web

  1. Sign in to My One NZ  (selecting My One NZ)
    Screenshot My One NZ Web sign in
  2. From the menu at the top of the screen, point your mouse cursor over Top Up & Pay and select Pay bill 
    Screenshot My One NZ Web Pay Bill
    The Top up or make a payment screen appears
  3. On the Top up or make a payment screen:
    • Click Pay a bill
    • Select the account to pay
    • Select Online EFTPOS as your payment method
    • Enter the amount to pay
    • Then click Confirm
      My One NZ Web Eftpos Pay Bill Screen
  4. In the Online EFTPOS screen
    • Select your bank
    • Enter your mobile number or ID
    • Click Next
      My One NZ Web Eftpos Select Bank Options
      If this is your first time using Online EFTPOS, then your bank will register you for Online EFTPOS in their secure systems. You will not need to repeat this registration procedure for subsequent payments

      You will now be asked to open your banking app to approve or decline the payment
      My One NZ Web Eftpos Approve Payment
  5. Open your banking app to authorise the payment

    The payment will then be confirmed in My One NZ
    Web_payment successful.png

What to do if that didn't work?

If the payment didn't go through or you weren't able to submit it, you can also pay via internet banking .

Back to top
Tags
My One NZ App My One NZ web Work Instructions