Account management | General TXT services
This article shows useful TXT services to available to both Pay Monthly (On Account) and Prepay connections.
Account management | TXT services for Pay Monthly mobile
This article list useful TXT services available to Mobile Pay Monthly (On Account) connections.
Simple mobile conference calling with groupCall
With groupCall you can talk to up to four people (on mobiles or landlines) at once in a mobile conference call. It's great for talking to your whole family or team. There's no cost to activate it, you simply pay for each call at your standard plan rate for that call.
Wireless Broadband home phone | Manage Call Waiting
Let's you know when someone is trying to call you while you're on another call.
Mobile | Data isn't working on a new SIM card
This article contains steps to get mobile data working with a new SIM card.
B315 modem | Upgrade firmware
This article provides steps to help you upgrade your B315 modem firmware.
B818 modem | Upgrade firmware
Upgrading B818 firmware to the latest version
My One NZ | View usage
This article explains how to check Call, TXT, Data and Internet usage and see how much data you may have left through our website, My One NZ App and CustomerZone
Home Phone Wireless not working?
If your Home Phone Wireless service is not working then call 0800 189 189 from another phone and our service team will check to see if everything is working correctly. If the device is still not working please go to one of our retail stores where you signed up for Home Phone Wireless and we will send it to get assessed. We will offer you a loan phone during this time.
B818/H122 | Change Wi-Fi name or password
This page explains how to change the Wi-Fi name and password on a B818 or H122 modem.