B818 modem | Upgrade firmware
Upgrading B818 firmware to the latest version
My One NZ | View usage
This article explains how to check Call, TXT, Data and Internet usage and see how much data you may have left through our website, My One NZ App and CustomerZone
Home Phone Wireless not working?
If your Home Phone Wireless service is not working then call 0800 189 189 from another phone and our service team will check to see if everything is working correctly. If the device is still not working please go to one of our retail stores where you signed up for Home Phone Wireless and we will send it to get assessed. We will offer you a loan phone during this time.
B818/H122 | Change Wi-Fi name or password
This page explains how to change the Wi-Fi name and password on a B818 or H122 modem.
Using Split Reporting
This article covers how to explain Split Reporting to users, billing cycles and data security.
TXT alerts about data sent to another device
Notifications can only be sent to the device using the mobile data. If you're on a corporate stream plan or an iPad you will not be able to receive TXT notifications.
My One NZ | Manage Red Share for Business Soft Data Limits
Soft limits let you create up to 3 different data profiles that can be applied to every user in your group and easily managed through My One NZ.
Where can I find my Apple Device Enrolment Program customer ID?
To find your DEP Customer ID, log into https://idmsa.apple.com/IDMSWebAuth/login.html?disable2SV=true&rv=2&appIdKey=09273cfd6b56a8ce5af52a0153d1d796d364e03a36c6e87ef21e92c77a83ef3f&path=/qforms/web/index/avs&language=US-EN&country=NZ and click on your name in the upper right corner, choosing Organisation Details from the drop-down menu will show your ID number.
What uses my iPhone or iPad's data?
Daily use of your iPhone or your iPad can use quite a lot of data without you realising.
Red Share for Business | Manage mobile data access
For any users who do exceed their soft limit, administrators have the ability to easily stop their access to mobile data through My One NZ . They can also restart them if continued mobile data is needed, or, they roll over into the next month and their data allocation resets.