Guide to unlock the Mobiwire Dakota phone
The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Prepay | When does Prepay credit expire
This article explains how long credit added to a Prepay number lasts for.
Part-month charges on your bill
A part-month charge may appear on your bill if you're a new customer or an existing customer who has changed plans part-way through your billing cycle.
Broadband and home phone | About bill dates
When you set up a new home phone and broadband account with us, you're assigned a date that your billing cycle starts on each month.
PXTs | Fix issue with sending or receiving messages
This article provides steps for agents to troubleshoot issues customers may be having with sending and receiving PXTs.
Mobile | Check if a number is with One NZ
If you're not sure of a mobile or Home Phone Wireless number's network TXT the number you're planning to call to 300, and we'll let you know if they're with One NZ.
Account Details | Change the address we provide your service
This article explains what to do if you need to change your services to a new address.
My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.
Account Details | Forgotten Security PIN
This article explains what to do if you have forgotten your PIN for your account.