Block List | About
This article describes what Block List is and how it works.
Guide to unlock the Huawei Y5 2017
Unlock instructions for the Huawei Y5 2017
Guide to unlock the Huawei Y6 2018
This page explains how you can unlock the Huawei Y6 2018.
Wireless Broadband | Fix No Internet Issues
This article provides steps to help you troubleshoot issues when your Wireless Broadband modem can't connect to the internet via our 4G mobile network.
Guide to unlock the Mobiwire Dakota phone
The unlock code we sent you is an alpha numeric code. Please follow the steps below carefully. They are different for each phone.
I am deaf / have hearing loss. How can I contact you?
This page provides options for contacting us if you are a person who is deaf or has hearing loss. New Zealand Relay Service What is NZ Relay?
Prepay | When does Prepay credit expire
This article explains how long credit added to a Prepay number lasts for.
Mobile | Check if a number is with One NZ
If you're not sure of a mobile or Home Phone Wireless number's network TXT the number you're planning to call to 300, and we'll let you know if they're with One NZ.
Account Details | Change the address we provide your service
This article explains what to do if you need to relocate your services to a new address.
My One NZ | Remove a service or account
This page explains how to remove a mobile, home phone or broadband account listed in My One NZ.