Prepay | Find your mobile serial number
This article explains where you can find your serial number on your Prepay Mobile.
Find a mobile IMEI number
Your mobile device's IMEI (International Mobile Station Equipment Identity) number is a unique identifier used by our network to recognise your device. We will sometimes ask you for your IMEI number to help us to help you with your device.
About mobile data charges
Mobile data is central to how most people use their smartphone, powering apps like maps, social media, video and picture messaging and so much more. However, we want to make sure that you're always in control of your data spend.
Wireless Broadband | Modem deliveries
This article covers modem deliveries for Wireless Broadband connections.
My One NZ | Change the Primary Connection
This page explains how you can change your Primary Connection in My One NZ. Before you beginYour Primary Connection is the one that is listed first in the Account Summary page - it controls some self-service options.
Does Home Phone Wireless work in a power outage?
Yes. Home Phone Wireless is delivered over our mobile network. The device has batteries for both the base station and the handset, so it will continue to work if you have a power failure or if your power is disconnected for up to 2 hours - our mobile network also has power backups and will work in a power outage.
One Business with Webex | Setup
This article contains steps to get setup with One Business with Webex
Roaming | Sending TXTs
This article describes how TXTing works while you are Roaming
iPhone | Find your lost phone
This article covers how you can find your iPhone, if you've misplaced it.
Mobile | Network Coverage Summary
This article explains One NZ's mobile network coverage.