OneNumber | How to Activate
This article contains information about how to activate OneNumber.
Mobile user guides
Our online mobile user guides provide detailed step-by-step instructions on how to use your mobile phone, as well as basic troubleshooting for some common problems.
About using your iPad
Find out how to use your iPad on the One NZ network, including managing mobile data, checking your allowance, updating your software and getting help with your device.
About trading in an old phone
Details on how to trade in a mobile phone
Mobile | Change Ring Time Setting
This article details how you can change the ring time of your mobile handset
Mobile | Hotspot and tethering
This article explains how you can connect a device to your mobile handset.
Mobile | Lost or stolen phone
This article contains steps on what you can do if your mobile device has been lost or stolen.
Avoid late night TXTs
Stop unwanted late night notifications by:
Mobile | Set up a new mobile phone
This article gives you the steps to follow to get a Mobile Device up and running.
Mobile | Improve battery life
This article provides some simple tips to help you lengthen the time between charges. Your battery's capacity will decrease as it gets older too, so these tips will help maintain that capacity for longer. New phone, charge it first!When you get your new phone there may be some residual charge on the battery which allows you to power your phone on. In order to achieve the longest battery life it's recommended that you fully charge your phone before proceeding with regular usage. This is also applicable for any new battery. What can I do to make my battery last longer? There are some basic settings that you can adjust that won't impact on how you use your mobile but will decrease battery use.