Retired broadband modems: User Guides
Check which modem you have and download a User Guide (supplied as PDF) to set up and get the most from your modem.
Access Wi-Fi Extender configuration settings
This article explains how to access your Wi-Fi Extender's configuration settings through your internet browser.
Broadband | Modem replacement
This article contains details about whats covered if you a replacement modem.
How to turn off your Modem Wi-Fi | HG659
If you have SuperWifi connected to your broadband modem, we recommend you turn off the Wi-Fi on your broadband modem.
Ultra Hub | Turn off Wi-Fi
This page explains how to turn off the Wi-Fi on your Ultra Hub modem
Ultra Hub | Set up port forwarding
This page explains how you can set up port forwarding on an Ultra Hub modem.
One NZ broadband: Already got a modem?
ADSL and VDSL
Broadband | Non-One NZ modems settings
If you are setting up your own modem on a One NZ Fibre, VDSL or ADSL broadband plan and you are unable to get online, you may need to change your modem settings.
Ultra Hub | Change your WiFi name or password
Ultra Hub modem guide to personalise a Wi-Fi name and/or password