I can't be home for my broadband installation
If your scheduled installation date no longer works for you, you can call us to organise an alternative time.
Set up and use Easy Office
Please note: This service has been retired and is no longer for sale. it is still supported for service queries.
Fibre Broadband install | Homes with shared driveways
This article explains the fibre broadband install process for properties on a shared driveway.
One NZ's position on the DIA child sex filter
At One NZ, we have been strongly supportive and expressed our desire to connect to the IP Filtering service because blocking child sex abuse sites is highly consistent with our branding and customers' interests. Like our cyber bullying initiative, we will take steps to keep our customers safe online.
Make the most of our Broadband
If you are new to our Broadband or simply need help optimising your existing broadband service here are the key starting points for you.
Emergency Preparedness | Tips and Advice
This article provides tips and advice on how to prepare for emergencies and keep your telecommunications services running during severe weather events or other emergency situations.
Home phone voicemail password options (HFC)
Change your voicemail password
About our Fibre Tracker
You've ordered Ultra Fast Fibre Broadband, so what's next?
ADSL | About line filters
You will need a line filter on every jackpoint in your house that has a phone or fax plugged into it to filter out loud static noises caused by broadband. You won't need a filter on your modem - for best results - simply connect it to a jackpoint. This also applies if you have Naked Broadband - which has no voice services so requires no filter.
Fibre Broadband | Consent process for building owners or body corporate members
This article explains the consent process for Fibre Broadband if you're a building owner or part of a body corporate.