If you are new to our Broadband or simply need help optimising your existing broadband service here are the key starting points for you.
- What broadband speeds are available?
- What speed can I get on ADSL or VDSL Broadband?
- What speed can I get on Ultra Fast Broadband?
- How do I test my Broadband speed?
- What are Download and Upload speeds, and Ping?
- What affects Broadband speeds in my home?
- Troubleshooting your broadband speed
Checking your modem's manual
With your modem you would have got a manual that provides setup and how to instructions - copies are available from this modems web page .
Third Party Support
There are a range of companies in New Zealand that specialise in on site technical support for both businesses and residential customers. Your regional Yellow Pages are a good start if you're looking at this option. We recommend the services of Need a Nerd .