What are my Broadband Download and Upload speeds, and Ping?
Download speed is how fast you can pull data from the server to you. Most connections are designed to download much faster than they upload as the majority of online activity, like loading web pages or streaming videos, consists of downloads. Download speed is measured in megabits per second (Mbps).
Service or technician assistance
Your broadband service connects to the internal wiring within your premise.
My One NZ | Change the Primary Connection
This page explains how you can change your Primary Connection in My One NZ. Before you beginYour Primary Connection is the one that is listed first in the Account Summary page - it controls some self-service options.
Peak and Off-Peak hours for TollFree connections
This article defines what hours are Peak and Off-Peak for 0800 number owners.
Remote Call Divert | Setup for business landline (legacy copper)
This article contains steps to use a remote call divert on a business connection.
Move business broadband services to a new address
We understand that moving your business to a new location can be stressful. In order to relocate your telecommunications services with the minimum interruption to your business, we need as much notice as possible, preferably not less than 2 weeks.
Restricted broadband access
Information on why broadband connections may be restricted
About medical alarms and broadband
Details about how medical alarms work with Fibre and VoIP connections
Broadband: How do I perform a path ping?
This article contains steps to perform a path ping on your computer
What is DDI (Direct Dial In)?
DDI (Direct Dial In) is a set of additional numbers available if you have a PBX (private branch exchange) so that outside callers can direct dial into PBX extension telephones from the public switched telephone network (PSTN).