Customer Zone | Set up a Profile (One NZ C)
A Customer Zone Profile allows you to securely manage your account(s) and services from a single login.
Billing | Changes when you switch to Fibre broadband
Details on what happens to your bill when you change to Fibre
Can I put my broadband account on hold?
No, sorry, we don't offer an option to place your fixed line and broadband account on hold.
HFC or Fibre | Move a broadband access point
To move your access point to another part of your house, you will need to contact us:
Broadband | Fix Frequent ADSL/VDSL broadband disconnections
This article provides details on what causes frequent disconnections and how to potentially resolve them
Change the number of rings for home phone (ADSL/VDSL)
This article steps you through how to change the number of rings on your home phone before voicemail kicks in.
Medical alarms supported by One NZ
These medical alarms are supported by One NZ fixed line broadband:
About multiple broadband connections on the same account
You can have more than one broadband connection on the same account if the connection is:
Isolation Test | Troubleshoot your broadband or home phone
This article explains what an Isolation Test is, and how you can perform this test to troubleshoot a broadband or home phone service.
About known TXT and email hoaxes
This article contains details about TXT and email scams that we know.